Service level agreement
There is no standalone SLA document on this site yet, and we are not going to put a placeholder here in its place. The commitments that actually bind us are already published, inside the contract.
What is in force today
Section 8 of the Master Services Agreement carries the uptime commitment: 99.9% monthly uptime for production services, the exclusions that apply to it, and a service credit schedule with a stated cap. The measurement point differs by product, so each Service Schedule states where uptime is measured for that service, along with its own targets for power, cooling and repair time.
When a standalone SLA is published it will be linked here. We have not set a date for that, so we are not naming one. If you need the current terms for a review or a procurement pack, ask and a person will send the version that applies to your services. Email info@qilak.ca or call 647-478-2049.